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Frequently Asked Questions

How will I receive online orders from the RMIT Store?

  • We use Australia Post to deliver online orders. Choose either regular parcel post or express post (at an additional cost), which includes track and trace capabilities.
  • Orders will usually be dispatched within two business days of purchase.
  • When your order is dispatched, you will be sent a confirmation email with an estimated delivery date.

How can I collect items ordered online from the RMIT Store?

  • When checking out, select to collect the items from one of the RMIT Store locations.
  • At the “shipping method” area on the “Order Summary” page, select the campus that you wish to collect your order from.
  • We will notify you by email when your order is ready to be collected. Your order will be kept at our shop’s service counter.
  • You are required to present the web order reference number and photograph identification when collecting your order.

Do you deliver outside of Australia?

  • We offer delivery options for Singapore and Vietnam, with other countries to be added soon. If you require delivery to a country not listed in the delivery options please contact us.
  • We use Australia Post airmail to dispatch international orders. Allow 7 -10 business days for your delivery to arrive.