RMIT 徽章

可持续发展与制造

本产品由一家促销供应商定制，该供应商致力于负责任的采购、道德制造和透明的供应链实践。这包括：

• Sedex 会员资格，支持全球供应链中的负责任采购和改善工作条件
• SMETA 一致性审核，涵盖劳工标准、健康与安全、环境和商业道德
• 供应商行为准则，概述了对劳工实践、工作场所安全和道德行为的期望
• 现代奴役承诺，支持防止强迫劳动和人口贩运
• 环境责任倡议，包括减少浪费、能源使用和二氧化碳排放
• 在适用情况下提供 FSC 认证材料选项，支持负责任的林业和原材料采购
• 产品安全和合规流程，包括风险评估、测试和法规协调。

通过独立审核和持续的供应商审查对制造合作伙伴进行评估，以支持道德采购、环境责任和一致的产品质量。

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

Free Pickup

Pickup is free at both our our RMIT Store locations in the City and Bundoora. Packing time is usually 24-48 hours. You will be notified when you order is ready for collection.

Australian Orders & Shipping

Orders will usually be dispatched within 2 to 3 business days of the purchase and usually take 5 - 10 business days for an Australian order to be received once the order is dispatched. Orders within Australia are shipped via Australia Post. Orders are packed and charged according to the volume of the order. 

International Orders & Shipping

Our international orders are shipped via Australia Post. International orders can take up to 30 business days to arrive, depending on your location. All customs charges are the responsibility of the purchaser.