Return policies are based upon specific department purchases and may vary depending on the product you have purchased. Please refer the information below:

RMIT Store purchases - Including RMIT merchandise (Club merchandise not included), course equipment and books.

RMIT Active purchases - Including RMIT Active Programs, RMIT Active Events and UniSport National purchases.

RMIT Clubs purchases - Including any RMIT Club purchase. RMIT Clubs are separate entities and all have their own refund and exchange policies inherent to their club.

RMIT Store

Need to return or exchange a product from the RMIT Store? You've received an item and it's faulty? We never like hearing this, so please get in touch with us within 14 business days and we'll see how we can help.

An RMIT Store team member will assess your request and may require you to complete a Return Form which can be found here.

To understand the RMIT Store Returns and Exchanges Policy, please read our Terms and Conditions here.

RMIT Active Purchases

Purchased a ticket for an event and can not attend any more? Have an issue with your time and would like to request some assistance?

If you would like to request a refund, please submit a refund application and provide all required supporting documentation.

For more detailed information, please refer to the full RMIT Active Refund Policy.

RMIT Club Purchases

Please directly contact your club for any refund, exchange or credit requests as each Club has their own refund policy and can assist you directly.