RUSU 冷帽

可持续发展与制造本产品由经审计的国际制造合作伙伴网络定制生产，这些合作伙伴在生产、材料和供应链实践方面均符合公认的全球标准。

为使您的墨尔本皇家理工大学服装和产品发挥最大效用，您应始终阅读并遵守附带或提供的护理标签上的说明，因为这些说明针对所购买的产品。

然而，鉴于我们了解我们的产品以及大多数人的使用方式，我们为您提供了一些额外提示，可以进一步延长您的购买寿命

如果您不确定如何保养您的物品，请联系我们！

.......嘘，任何衣服都不适合滚筒烘干 ;-)

服装（帽子、针织帽/围巾）

• 只能轻柔手洗。
• 请勿浸泡。
• 水温低于 30°C，首选冷水。
• 使用温和洗衣液（羊毛产品使用羊毛洗涤剂）。
• 分开洗涤。
• 针织帽/围巾：轻轻挤压以去除多余水分，平铺晾干。
• 请勿漂白。
• 请勿熨烫。
• 请勿干洗。
• 请勿滚筒烘干。

服装（丝巾和领带）

• 只能干洗。

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

Free Pickup

Pickup is free at both our our RMIT Store locations in the City and Bundoora. Packing time is usually 24-48 hours. You will be notified when you order is ready for collection.

Australian Orders & Shipping

Orders will usually be dispatched within 2 to 3 business days of the purchase and usually take 5 - 10 business days for an Australian order to be received once the order is dispatched. Orders within Australia are shipped via Australia Post. Orders are packed and charged according to the volume of the order. 

International Orders & Shipping

Our international orders are shipped via Australia Post. International orders can take up to 30 business days to arrive, depending on your location. All customs charges are the responsibility of the purchaser.