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可持续发展与制造

本产品采购自知名供应商，这些供应商专门提供设计和创意实践所需的工具和设备。

产品的选择旨在满足皇家墨尔本理工大学课程的功能要求，注重耐用性、精确性和长期使用，以减少随着时间的推移而进行的更换。

制造和材料因产品而异，通过值得信赖的合作伙伴采购物品，以确保始终如一的质量和性能。

我们与Mathomat和WMC Jackson等专业供应商合作，这些供应商以生产用于教育和工业用途的可靠工具而闻名。

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

Free Pickup

Pickup is free at both our our RMIT Store locations in the City and Bundoora. Packing time is usually 24-48 hours. You will be notified when you order is ready for collection.

Australian Orders & Shipping

Orders will usually be dispatched within 2 to 3 business days of the purchase and usually take 5 - 10 business days for an Australian order to be received once the order is dispatched. Orders within Australia are shipped via Australia Post. Orders are packed and charged according to the volume of the order. 

International Orders & Shipping

Our international orders are shipped via Australia Post. International orders can take up to 30 business days to arrive, depending on your location. All customs charges are the responsibility of the purchaser.