RMIT Towel

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

To get the most out of your RMIT apparel and products, you should always read and adhere to the instructions on the care label attached or provided as it is specific to the product purchased.

However, given we know our products and how most people use them, we have some additional tips for you which can extend the life of your purchase even more

If you are ever unsure about how to care for your item, please get in touch with us!

.......psssst, it's never a good idea to tumble dry any clothing ;-) 

Clothing (hoodies, tees, polos, crewnecks, jackets and face masks)

Gentle machine wash (Redbacks Varsity, only spot clean with a damp cloth using mild laundry detergent)

• Under 30°C, cold water preferred.
• Mild laundry detergent.
• Washed with like-coloured clothing. 

Do not bleach.

Cool iron on reverse.

Do not iron prints or decorations.

• Do not dry clean.
• Do not tumble dry.

Sustainability & Manufacturing

This product is sourced through suppliers who are committed to responsible manufacturing practices and ongoing supply chain oversight.

Suppliers maintain internal ethical sourcing policies and work with manufacturing partners to support:

• Safe and fair working conditions
• Responsible production practices
• Ongoing review of supplier standards and compliance