Redbacks Hoodie

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

To get the most out of your RMIT apparel and products, you should always read and adhere to the instructions on the care label attached or provided as it is specific to the product purchased.

However, given we know our products and how most people use them, we have some additional tips for you which can extend the life of your purchase even more

If you are ever unsure about how to care for your item, please get in touch with us!

.......psssst, it's never a good idea to tumble dry any clothing ;-) 

Clothing (caps, knit beanies / scarves)

• Gentle hand wash only.
• Do not soak.
• Under 30°C, cold water preferred.
• Mild laundry detergent (wool wash for woollen products).
• Wash separately.
• Knit beanies / scarves: Gentle squeeze to remove excess wash and lay flat to dry.
• Do not bleach.
• Do not iron.
• Do not dry clean.
• Do not tumble dry.

Clothing (silk scarves and ties)

• Dry clean only.

Sustainability & Manufacturing

We use AS Colour garments as the base for this product. AS
Colour works with recognised global organisations to support responsible production, including:

• OEKO-TEX® Standard 100, ensuring fabrics are tested for
  harmful substances
• amfori BSCI, supporting ethical manufacturing and safe
  working conditions
• Better Cotton Initiative (BCI), promoting more sustainable
  cotton farming

Certifications apply to the base garment. Customisation is
completed by the RMIT Store.