Email rmitstore@rmit.edu.au or call us 03 9925 9878 with your order number immediately. However, once the order has been sent, we are unable to make any changes and you will need to follow the return procedure below.

We accept VISA, Mastercard, and UnionPay online and instore. Please note, we do not accept cash in store.

Every online order is given a tracking ID number which you receive via email once we have shipped your item.

For domestic orders, you can visit the Australia Post website to track your order.

For international orders, you can visit the Australia Post to track your order.

Please check your junk and spam mail and confirm if payment has been processed by your financial institution. Pleasecontact us for further assistance.

Once your online order is ready for collection you will receive an email notifying you of this. It is the buyer's responsibility to collect their goods.

Please contact us immediately to discuss your options, as we can either offer you:

• collection and refund your postage costs if the order has not yet been sent.
• express shipping if the order has not yet been sent. This requires an additional payment to upgrade to express shipping which will need to be paid prior to a refund for standard shipping being issued and your order being sent. The RMIT Store staff will direct you on how to make this payment upon notification.

We will never send orders out until all item’s purchased are accounted for. This includes special / custom orders which may take 4-6 weeks. Therefore, if you purchase other items, such as a hoodie or tee, you will not receive your order until all items can be sent or collected, despite paying for Standard or Express shipping.

We suggest making separate orders in instances where you’d like certain items while waiting for your special / custom order to arrive.

We try to keep our prices as competitive as possible to suit all student budgets. If you’re after a good deal, stay tuned for our sales which we attempt to run monthly specials and promotions.

The RMIT Store is owned and operated through RMIT University. Therefore, we follow the financial process and system the University has in place; PayPal is not one of these services unfortunately.

Easy, during checkout make sure you check the box under your email address when you’re inputting your contact deta

Each product has a size guide specific to that product which you can find on the product page.

Get in contact with us atrmitstore@rmit.edu.auand we can let you know when it will be back!

We carry sizes from 2XS to 5XL in most items.

Some items are based on traditional gender sizing, and you may have the option of numbered sizing 8 – 22.

We have a store at the Melbourne City Campus, and a store at the Bundoora Campus. Please view our locations here.

Fairtrade is specific to India. It is 100% organic cotton which is ethically sourced. No harmful chemicals are used in the material and all Fairtrade factories provide good working conditions to employee with fair pay and no exploitation. Read more about Fairtrade here.

Yes, we have gift e-vouchers to the value to $20, $50 and $100. You can buy these here and use the code in-store or online.

Gift vouchers are valid for 3 years from the date of purchase as per Consumer Affair guidelines.

Gift vouchers:

• must be used within 3 years from the date of purchase / issue.
• can be used more than once.
• can not be reloaded (i.e. the value cannot be increased or added to)
• can not be redeemed for cash.
• can not be redeemed across different system platforms e.g. gift vouchers purchased in-store must be redeemed in-store and gift e-vouchers must be redeemed online only.

Gift vouchers are treated like money; therefore we are unable to honour lost or stolen gift vouchers.

Your course coordinator or lecturer will be able to direct you to the course equipment you require.

Uniform orders are considered a special order item which we specifically purchase for each individual customer. Therefore, subject to your rights under the Australian Consumer Law for major failures and minor failures with any goods you purchase from us, we cannot provide a refund, exchange or credit for these products as they are purchased directly from our supplier which we cannot return ourselves.

Reasons for return which are due to course deferment, leave of absence and unenrolment are classified as a change of mind.

A special order is identified within the product description by the image below. This signifies that the RMIT Store needs to order the item in for each individual customer, based on their needs. Special orders are not kept in stock; therefore, we order from our suppliers on a need's basis.

It is essential that customers understand that special orders can take up to 6 weeks for manufacturing and delivery back to us.

Due to the nature of this stock, subject to your rights under the Australian Consumer Law for major failures and minor failures with any goods you purchase from us, we are unable to offer a refund, return or exchange. Please read our returns policy for further details.   

Delivery times are as per our delivery provider AusPost and depend on the option you have purchased. Delivery costs are stated at the checkout and based on the volume of your order.

You will receive an email with your tracking information. Make sure to check your filtered inboxes and spam folder if you have not received an email notification.

We can ship to anywhere Australia Post allows. Please see the Australia Post website for further information.

Although your country may not appear on our website, we will make every effort to source the best shipping quote if you contact us at rmitstore@rmit.edu.au. Please advise us of what you’re interested in purchasing, as this is affect the shipping rate.

Subject to your rights under the Australian Consumer Law for major failures and minor failures with any goods you purchase from us, we will only refund shipping fees if you upgrade or cancel your order with us before it has been fulfilled.

Standard shipping - 4 - 10 business days* - $12.00

Express shipping - 1 - 6 business days* - $16.00

International orders can take up to 30 days* to arrive, depending on freight method (air / sea) and customs. We cannot be held responsible for delivery times once the parcel has left our premises.

* Please note, these are estimated times given to us by the carrier. ETAs are from the date we have fulfilled your order. You will receive an email notification stating it has been shipped with a tracking ID number.  

Oh no! Contact us immediately at rmitstore@rmit.edu.au with your order details. Please attach a photo of the damage and any necessary information. In the first instance, we will always try to replace, unless you elect to receive a refund in accordance with your rights under the Australian Consumer Law.

Contact us immediately at rmitstore@rmit.edu.au with your order details and advise us of your amendments as we may be able to combine your orders if they have not yet been sent. You may be able to receive a partial or full refund on one of your shipping fees.

Some fragile products are very easily damaged during the delivery process and therefore cannot be posted to you. If you’re unable to collect an item we only offer in-store collection on, please contact us at rmitstore@rmit.edu.au or 9925 9878 and we may be able to offer you a quote for local courier delivery. This will be at an additional charge and will be based on courier fees.

RMIT may enable you to exchange your goods due to change of mind. If you want to exchange your goods, please email the RMIT Store at rmitstore@rmit.ed.au within 14 days of receiving your goods with proof or purchase and a completed RMIT Store Return Form.

RMIT will promptly evaluate all requests on a case-by-case basis. In assessing your request, RMIT will take into account:

• whether the goods have all original tags and any sewn labels still attached;
• whether the goods are in an unworn and unused state; and
• our ability to resell the item.

If RMIT do accept your ‘change of mind’ return request, then:

• you will be liable for postage costs;
• items must be in as new condition and accompanied by a copy of the original tax invoice or RMIT Store dispatch notification; and
• items must be packed carefully into a secure satchel/carton with original accessories, and warranty card (where supplied).

RMIT does not accept responsibility for non-delivered parcels, so a track and trace freight method are recommended for items being returned by mail.

Exchanges for change of mind are not available for sale items or Special Orders.

RMIT does not offer refunds for change of mind for sale items or Special Orders.

Due to strict Health and Safety regulations, we are unable to offer customers a refund or exchange on these items unless that refund or exchange is provided under the Australian Consumer Law (for example, if there is a manufacturing fault). Please see our returns policy for more information or get in touch with us.

You may be able to exchange the item for a different size within 14 business days under our change of mind process – please see ‘What is your exchange policy for a change of mind’ above.  This excludes sale items and special orders such as uniforms and name badges, which are not eligible for an exchange under our change of mind process.

Either bring your order in store or complete a Return Form if returning via post. You must:

• Return the product in the condition they were in when first purchased.
• Provide a copy of the receipt or other proof of purchase.
• All labels / tags must remain attached.
• Clothing / items must be unworn / unused.
• Sent via post in appropriate packaging to ensure no damage occurs during transit.

Please view our full returns policy here.

Refunds are given in accordance with the Australian Consumer Law (for example, if there is a manufacturing fault). It can take up to 7 business days for you to receive a refund dependent on your financial institution.

Please send us an email at rmitstore@rmit.edu.au and we will sort this out.

Yes. Please read our returns policy for further information. If you have any questions, please contact us immediately.

Please read our returns policy, and if you have any questions, please contact us immediately.

You must make contact within 14 days if you’d like to return an item. You must firstly ensure you are eligible to a return; please read or returns policy.

If you do not have a receipt, you need to be able to provide us with the date, time, total amount of purchase, and which store you bought your product at. It’s best to email us beforehand so we track down your receipt before coming in store. Make sure you bring the same credit/debit card that you used to make the purchase so that we can verify you as the buyer.

Unfortunately, we can’t offer you a refund or exchange under our change of mind process when the tags have been removed.

We love hearing about your ideas and collaborating with RMIT students and alumni! Please email us atrmitstore@rmit.edu.au with your ideas.

If you are purchasing for your department, please go to our new RMIT Staff Site and follow the instructions to make your purchase.

If you are purchasing a personal item, please visit our online or physical store. We provide staff with a 10% discount on full priced apparel only. Use the code STAFF10 at checkout on our online store or show your staff card in-store.

We love making custom orders! Please email us at internalorders@rmit.edu.au and we can discuss your needs.