Essential Mug

Change of Mind

• Refunds: We do not offer refunds for a change of mind.
• Exchanges: We may offer exchanges within 14 days of receiving your goods. Items must be unworn, unused, in resalable condition, and have all original tags attached. You will be responsible for return postage costs.
  
  

Sale Items & Special Orders

• Sale items are final and cannot be refunded or exchanged for a change of mind.
• Special Orders (custom-made items, course name badges, uniforms, and equipment) are also final and cannot be refunded or exchanged for a change of mind. Please choose carefully.
  
  

Damaged or Faulty Items

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• If an item has a major failure (e.g., it is unsafe, significantly different from the description, or does not do what it is supposed to), you are entitled to your choice of a refund or replacement.
• If the issue is not major, we will repair or replace the item within a reasonable time.

If you need to request a return or exchange please email rmitstore@rmit.edu.au or come into one of our City or Bundoora stores.

This is a summary of our policy. For complete details on returns, exchanges, and your consumer rights, please view our full Terms of Service

To get the most out of your RMIT apparel and products, you should always read and adhere to the instructions on the care label attached or provided as it is specific to the product purchased.

However, given we know our products and how most people use them, we have some additional tips for you which can extend the life of your purchase even more

If you are ever unsure about how to care for your item, please get in touch with us!

.......psssst, it's never a good idea to tumble dry any clothing ;-) 

Drinkware (KeepCup, Frank Green, thermo bottles, water bottles, bamboo straws, mugs, wooden boards and glassware)

• Hand wash only (even if it is dishwasher safe)
• Warm water.
• Mild dishwashing detergent.
• Soft cloth or sponge.
• Do not microwave.
• Do not put in the freezer.

Sustainability & Manufacturing

This product has been supplied through a promotional product partner committed to responsible sourcing, ethical manufacturing and transparent supply chain practices.

These include:

• Sedex membership, supporting responsible sourcing and improved working conditions across global supply chains
• SMETA-aligned auditing, covering labour standards, health and safety, environment and business ethics
• Supplier Code of Conduct, outlining expectations across labour practices, workplace safety and ethical behaviour
• Modern Slavery commitments, supporting the prevention of forced labour and human trafficking
• Environmental responsibility initiatives, including reducing waste, energy use and CO₂ emissions
• FSC-certified material options where applicable, supporting responsible forestry and raw material sourcing
• Product safety and compliance processes, including risk assessment, testing and regulatory alignment

Manufacturing partners are assessed through independent audits and ongoing supplier reviews to support ethical sourcing, environmental responsibility and consistent product quality.